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“Gartner predicts that will by 2020 a customer will manage 85% of the relationship with an enterprise without getting together with a human. ”
According to a market survey 95% of businesses are already using cloud telephony.
Cloud Telephony played the key role in the emergence and growth of BPO sector in India
According to recent market research, Cloud Telephony marketplace in India is usually expected to touch $1. 8 billion within 2017